The SIT20316 Certificate II in Hospitality has been designed as an entry level qualification for students who have a passion for the hospitality industry.
This qualification has been designed as an entry level qualification for students who have a passion for the hospitality industry. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.
Participants will have the opportunity to increase their skills working in a hospitality setting whilst gaining practical and theoretical knowledge. The course aims to specifically provide international students with the training needed to perform key tasks and skills required throughout the hospitality sector to allow them the opportunity to gain part-time work whilst completing their studies.
Units of competency:
SITXWHS001 Participate in safe work practices
BSBWOR203 Work effectively with others
SITXFSA001 Use hygienic practices for food safety
SITHFAB005 Prepare and serve espresso coffee
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
BSBCMM301 Process customer complaints
SITHFAB007 Serve food and beverage
SITXFIN001 Process financial transactions
SITHIND002 Source and use information on the hospitality industry
SITXCCS006 Provide service to customers
SITHIND003 Use hospitality skills effectively