The BSB30115 Certificate III in Business is designed to introduce trainees to the fundamental basics of business; it is suited to those who may be interested in gaining employment in mid-level administrative or customer service roles.
Employers expect their staff to have the essential skills that our BSB30115 Certificate III in Business will teach you. This course will equip you to handle customer service needs with ease, assess and address health and safety concerns, and work with modern information management systems. During your training on our BSB30115 Certificate III in Business, your experienced trainer will guide you through the course and give you the opportunity to gain skills and knowledge in organising tasks, managing workplace information, producing business documents, delivering customer service, communicating effectively, fostering innovation and change, multi-tasking and prioritising effectively.
The BSB30115 Certificate III in Business consists of face to face learning, distance and assisted consolidation of learning over a full duration of 30 weeks, providing participants with the training needed to work within an office environment in a variety of roles such as office clerks, payroll officers, customer service advisor, typists and more.
Units of competency:
BSBFLM303 Contribute to effective workplace relationships
BSBDIV301 Work effectively with diversity
BSBFLM312 Contribute to team effectiveness
BSBITU306 Design and produce business documents
BSBITU313 Design and produce digital text documents
BSBITU314 Design and produce spreadsheets
BSBITU312 Create electronic presentations
BSBFIA301 Maintain financial records
BSBCUS301 Deliver and monitor a service to customers
BSBPRO301 Recommend products and services
BSBCMM301 Process customer complaints
BSBWHS302 Apply knowledge of WHS legislation in the workplace